Frequently Asked Questions

How long have you been in Business?
The Phone Connection has been in business for over twenty years in Southern California.

What are your hours of Business?
Our hours are 8:00 am to 6:00 pm Monday thru Friday PST.  We are available 24 hours a day 7 days a week in case of emergency.

Who will install my Telephone system?
We sell equipment and services nationwide and install locally throughout Los Angeles, Orange, & Riverside counties. If you are outside our service area and we cannot service your needs, we will provide you contact information of telephone vendors in your area.

What services do you provide locally in Southern California?
The Phone Connection, is a full service, independent telecommunications distributor that provides all lines of service including maintenance, tech support, consulting, planning, asset recovery, leasing, contracting, cellular sales, telecommunications analysis, equipment purchasing and sales.  We service residential and commercial customers running Category 3 voice cables, Category 5e data cables, networking, DSL, CATV, throughout Southern California.

Can I get technical support for my phone system?
Yes, We offer free technical support with any purchase of a phone system we sell.

How long does it take to get a custom quote?
Once you have established a configuration of how many lines you will need? How many station users you will be equipping with telephones?  Is voice mail going to be added or upgraded? Is someone going to answer the phone live or will you be using the Auto Attendant or Voice Mail?  One of our Account Executives will have a quote faxed over to you in minutes.

Is refurbished equipment reliable?
The Phone Connection, we are very thorough about our equipment.  Each product is hand tested, cleaned, repaired, sanitized, and refurbished on site. Then before our product is installed or shipped out it is tested again, warranty sticker’s are applied and individually wrapped and shipped professionally.  We are one of the few company who truly “care” about our customers.

What is the standard warranty at The Phone Connection?
All refurbished equipment purchased at The Phone Connection carries a complete 12-month warranty.  This is an advanced replacement warranty.  If our equipment at anytime within a year fails, we will replace that item in advance.  Once you receive replacement item, simply return the defective item in the box we shipped to you.

What should I do with my old phone system or my old phones?
Please contact us by phone, email or fax with details of your old phones. One of our Account Executives will contact you by fax or email the same day you contact us.

Can I do my own Programming?
Yes, you can do your own programming and we will help you over the phone, but there are a few things you need to know.  You are calling us and asking us to help you program a change without looking over other programming in your system that may affect the way you day-to-day business is run.  This is why we strongly suggest you purchase a Remote Access Device and let us do the work.